Invoice Cloud Payment Processing Services

The Vendor is required to provide capable of supporting Invoice cloud’s comprehensive and integrated payment processing solution.
- Provide to renew and sustain its current use of invoice cloud, the city’s provider of electronic billing and payment services since 2013.
- This procurement will secure continued delivery of an integrated, PCI-compliant platform that supports real-time payments across online, point-of-sale, IVR, and kiosk channels—enabling over one million annual transactions and serving residents, Businesses, and visitors citywide.
- Electronic bill presentment and payment (EBPP) services
• Provide online payment access for invoice-based transactions such as real estate tax, motor vehicle excise tax, personal property tax, and boat excise tax.
• Receive invoice and balance files from city billing systems (e.g., Tyler enterprise ERP) via secure transmission.
• Present invoice details for customer lookup and payment.
• Accept payments via multiple methods (credit card, debit card, Echeck, PayPal, Venmo, mobile wallets).
• Send payment confirmation files and reconciliation files back to the city.
- Inovah cashier point of sale (POS) credit card payment processing
• Process credit and debit card payments initiated from inovah cashier via its integration with bluefin’s pay conex gateway, using PCI-validated point-to-point encryption (p2pe) credit card devices, at municipal service locations.
• support contactless payments (apple pay, google pay) and traditional card processing. - ETIMS credit card payment processing
• integrate with trellint’s eTIMS system to process parking ticket payments, boot/tow clearance fees and other parking fees.
• Process credit and debit card payments initiated from trellint’s eTIMS platform via its integration with bluefin’s payconex gateway, using PCI-validated point-to-point encryption (p2pe) credit card devices, at office of the parking clerk locations.
• Support payment workflows that originate on office of the parking clerk digital platforms. 
• facilitate seamless redirection to invoice cloud payment screens with embedded transaction data.
• Integrate with trellint’s existing IVR to process card payments over the phone, with transfer functionality between systems as needed.
• Accept payment and return transaction confirmation back to the city systems via integrations.
• Enable real-time processing, printing of customer receipts, and secure transaction confirmations.
- One-time payments via cloud store
• Provide a hosted, proprietary invoice cloud store platform for fixed-amount or customer-entered amount payments for services not associated with backend invoices.
• Example payments include donations and application fees (e.g., landmarks commission applications, hauler permits).
- Payments initiated via cloud pay
• Support payment workflows that originate on city departmental web applications (e.g., dog licenses, fire department permits, ISD permits, street occupancy permits).
• Facilitate seamless redirection to invoice cloud’s cloud pay payment screens with embedded transaction data.
• Accept payment and return transaction confirmation back to the city systems via integrations.
- IVR (phone-based) payment processing
• Provide an integrated voice response (IVR) system for phone payments on various invoice types.
• Allow customers to securely complete transactions via touch-tone prompts in English and Spanish.
- Backend integrations and operational support
• Post payments into the city’s enterprise revenue management solution (inovah) using automated processes.
• Maintain secure, automated data transfer processes through multiple protocols (e.g., ftp, real-time APIS, etc.) between invoice cloud and city systems (Tyler enterprise ERP, trellint, inovah).
• manage service fee processing, reconciliation, and exception handling (e.g., rejected checks, voids/refunds workflows).
• Provide a secure administrative portal for transaction search, reporting, batch management, and dispute resolution.
- Contract Period/Term: 1 year