Debit and Credit Card Processing Services

The vendor is required to provide credit and debit cards and other forms of electronic payments as a form of payment, whether transactions are face-to-face, in-person, online, or over the telephone.
•    Provide a competitively based discount for the processing of the major credit and debit card networks: visa, MasterCard, discover, and American Express. 
•    The proposed solution shall allow the town to authenticate the cardholders and use the card’s magnetic strip or chip to authenticate the cardholder and to authorize and capture the transaction. 
•    Provide payment, settlement and refunding services. 
•    Provide the customer with a transactional receipt that only contains the last four (4) digits of the credit and debit card number and does not show the expiration date. 
•    Provide immediate and direct deposit of all payments made by a customer into a designated town bank account through a town-approved banking partner. 
•    At no time would the payments flow through a contractor’s bank account. 
•    Provide online daily transactions and account reconciliation reports, filterable by major credit and debit card networks and by merchant id, and compatible for import into the town’s various systems (Tyler technologies – Muni’s system and quality data systems – QDS 5 tax collection system). 
•    The proposed solution must be configurable for interaction with the town’s various systems (Tyler technologies – Muni’s system, and quality data systems – QDS 5 tax collection system). 
•    Provide, at no cost to the town, on-site training and technical assistance service as may be required in the event of operational difficulties related to learning to use the system(s), the transmission of daily transactions, or any equipment and software failure or malfunction. 
•    Provide for identity theft identification and protection programs and insurance in the amount of one million dollars per individual customer account in the event of a data breach within the respondent’s or contractor’s system(s).

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 12, 2025