Merchant Payment Processing Services

The Vendor is required to provide to coordinate with agency to complete the necessary requisite activities in order to commence merchant payment processing services on or before July 1, 2026.
- Provide credit and debit card, mobile wallet and ACH processing services for the center.
- Process VISA, MasterCard, and Discover transactions through the MAP (Merchant Acquiring Program) and authorize American Express transactions which will be settled and billed through a direct relationship with American Express.
- Additionally, patrons have the following options to pay for future tolls:
•    License Plate Account (LP) - allows patrons to establish a prepaid or post-pay account without a toll tag.
•    One-time Payment Account (OTP) - allows infrequent travelers to pay for toll crossings, in advance, without registering an account. All OTP accounts are cleared every 30 days.
•    Toll Invoice (bridge tolls only) - will accumulate 30 days of toll transactions and bills the customer every 30 days based on registered license plate information.
- Establish and maintain a secure and compliant payment gateway integration.
- Process transactions from tokens received through the Card Connect gateways, already established and certified within the Center, without additional certification.
- Provide for the timely setup, maintenance, and closure of Merchant Identification Numbers and Terminal Identification Numbers upon Authority (or its agents’) request.
- Provide any necessary materials, training, and technical support for the Center or its agents to interface with the current system for processing payment card transactions.
- Provide a dedicated Account Relationship Manager and customer service team in state to assist with the overall management of the contract, billing, and fee related issues and to provide support for all transaction related research.
- Provide online access to merchant services reporting tool. 
- Reports shall provide the information necessary for the full reconciliation of all transactions, including chargebacks and rejected items. 
- Daily reports should provide detailed data on payment card transactions that are processed.
- The Account Relationship Manager shall be available for project questions and/or issues between 8:00 A.M. to 5:00 P.M. PST, Monday through Friday.
- Online payments processing is used for single payment card payment processing as part of account enrollment for customers, account replenishment, and for payment of Toll Invoices and Toll Violations.
- Batch payment processing is for auto-replenishment of accounts with credential-on-file when the account falls below a certain threshold. It is anticipated that a majority of payment card processing activity will originate from account auto-replenishment.
- Minimum requirements of the reports shall contain the following information:
•    Transaction date;
•    Transaction amount;
•    Batch Date;
•    Batch Number;
•    Batch Sequence ID;
•    Invoice Number;
•    Funded Date;
•    Settlement Date;
•    Payment method (manual, mobile & Ecommerce);
•    Authorization code;
•    Merchant number, card type, and cardholder account number;
•    Channel of payment;
•    Merchant-initiated or cardholder-initiated fields, including detail on credential on file;
•    Any other information necessary for identifying and tracing the processed transactions; and
•    Chargebacks, rejects/errors.
- Provide technical support for the annual PCI Data Security Standards compliance process and other ongoing services, as needed.
- Provide portal for chargeback management, including processing responses electronically.
- Budget: $75,000,000

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 31, 2025