Mobile Payment Services

The vendor is required to provide mobile payment services to a pay-by-phone platform for the on-street parking operation.
- System description:
•    Provide system to process payments for end-users by phone and mobile application as part of a pay-by-license plate on-street paid parking system with handheld equipment enforcement. 
•    Integrate with city’s parking meter system 
•    Integrate with city’s citation management system 
•    Serve as merchant of record for credit card processing. 
•    May include integration with other PBC providers. 
•    Provide various payment methods including, but not limited to, mobile application.
•    Provide all raw data to city 
•    Provide comprehensive fraud detection and mitigation for all payment methods. 
•    Provide complete mobile payment signage refresh for city (design and content to be collaborated with city). 
•    Provide data reporting based on city reporting boundaries (zones and numbering schemes) 
•    Provide real time data via dashboard 
•    Provide occupancy and utilization data to city 
•    Provide cost to city and cost to customer (recommendations)
- Requirement:
•    Provide hosted, integrated, real-time pay-by-cell (PBC) mobile payment system for on-street parking. 
•    Integrate with city’s parking meter system and citation management system. 
•    Serve as merchant of record for credit card processing. 
•    Support payment methods: mobile app, text-to-pay, QR code, web application, IVR, etc. 
•    Provide fraud detection and mitigation for all payment methods. 
•    Provide design and installation of complete mobile payment signage refresh (city-approved). 
•    Provide all raw data and reporting to city, including transactions, occupancy, and utilization data. 
•    Provide real-time dashboard for city access to system activity and financial data. 
•    Provide downloadable reports in pdf, excel, and csv formats with sortable fields. 
•    Provide transaction reports including date or time, duration, payment amount, customer, plate, location and zone, etc. 
•    Provide daily and monthly financial reconciliation reports. 
•    Provide administrative portal with role-based access for city staff, including read-only, enforcement, and admin roles. 
•    Provide ability to manage parking zones, rates, time limits, and rate structures (graduated, event, residential, holiday, etc.). 
•    Ensure system implements rate changes within three (3) business days of city request. 
•    Provide 24/7/365 toll-free customer support for end users. 
•    Ensure customer registration is available 24/7/365 via phone, app, or web page. 
•    Prohibit unrequested communication with customers and sharing and selling of customer data. 
•    Obtain city approval for all PBC terms and conditions, end-user agreements, and any added service fees. 
•    Provide system uptime of 99.9%. 
•    Notify city immediately of any system errors or outages with estimated time of resolution and workarounds. 
•    Provide pro-rated credits for outages lasting more than four consecutive hours. 
•    Accept visa, Mastercard, American Express, discover, and bank-issued debit cards. 
•    Comply with standards for all credit card transactions. 
•    Credit card gateway must be PCI p2pe and visa level 1 service provider certified. 
•    Support digital wallets (google pay, apple pay, Samsung pay, PayPal) with secure TLS 1.2+ encryption. 
•    Provide accurate and act-compliant receipts via SMS or email. 
•    Provide comprehensive acceptance testing plan demonstrating full system functionality and compliance. 
•    Conduct 30-day operational test post go-live for final acceptance. 
•    Provide on-site and hands-on training for city staff, including user manuals (print and electronic). 
•    Include detailed project plan covering design, implementation, migration, testing, and training. 
•    Provide marketing materials and signage (18”x24” reflective aluminum signs and stickers). include detailed price proposal showing all costs to city and to end users. 
•    Provide documentation of company qualifications, key personnel, and five municipal references. 
•    Provide complete list of exceptions and substitutions, if any. 
•    Comply with city’s equal employment opportunity, small business, and living wage requirements. 
•    Be a taxpayer in good standing with the city.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 31, 2025