Electronic Payment Services

The Vendor is required to provide secure, reliable, and scalable Electronic Payment Solution.
- The solution must support payment processing across multiple channels including web, mobile, automated voice response (IVR), and in-person transactions.
- Solution must support direct integration with Frost Bank or provide compatible data formats for posting into the Epic EHR system.
- Ability to differentiate between individual locations for reporting purposes.
- Must have the ability for daily reconciliation and processing with Frost Bank.
- Provide electronic payment gateway services. 
- Payment locations will be Point of Service, EPIC MyChart, and back-office payments directly into EPIC EHR. A payment portal from the vendor will be required for non-EHR payments.
- Payment Channels
•    Web-based patient payment portal with full Epic My Chart integration.
•    Mobile payment options (responsive design or native apps).
•    Interactive Voice Response (IVR) payment capabilities.
•    Text-to-pay/SMS payment functionality.
•    Optional: In-person kiosk or POS integration.
•    Must provide CC processing device.
- Back-End Administration
•    Web-based admin portal for audit, reconciliation, and reporting.
•    Permission-based user access controls.
•    Daily GL reconciliation and batch payment file creation.
•    Notifications for failed payments and retry logic.
•    Backend payment portal.
- Customizable Reports: Must be customized for the Patient and delivered via email, FTP, online reporting tool, and/or other method agreed upon by the Contractor and Patient.

- Contract Period/Term: 1 year
- Pre-Proposal Date: December 11, 2025
- Questions/Inquires Deadline: December 18, 2025