Background Screening Services

The vendor is required to provide s for a technology-based platform to provide employment background check services.
- The background checks must include criminal background checks, social security number verification, address checks, motor vehicle checks, employment history, education verification, and additional background screenings on an as-needed basis.
- Provide the specified service requirements in accordance with all applicable federal, state, and local laws, standards and regulations necessary to perform the services.
- Provide secure website using encryption and authentication standards to protect the confidentiality of web transactions.
- The website should incorporate a mechanism for detecting any alterations in transit so that eavesdropping on or tampering with web traffic is impossible.
- This is essential for the safe transmission of confidential personal information.
- The website should be user friendly and efficient in the ordering of criminal background checks and receiving detailed reports by designated city of representatives.
- Technology must run on a desktop, it is preferred that it runs multiple platforms -- desktop, mobile, tablet.
- Technology must be easily integrated with existing the city HRIS (workday).
- Maintain the website throughout the term of this purchase order and ensure that the website is available during normal city of working hours
- Provide single sign-on (SSO) capabilities for new and existing identities using city of microsoft Entra accounts.
- If no single sign-on capabilities exist, provide an interface that will allow designated city representatives to create user ids for additional designated city representatives to access this system
- The system should generate a unique password for each user id and require that the new user modify this password upon first use
- System must be paperless and fully automated. vendor's systems need to provide automated notification functionality for all steps of the process, especially related to adverse actions of candidates.
- Provide methodology for both city representatives and applicant to submit requests and authorizations online.
- Emails, communications and authorization forms must be customizable
- Provide real-time status updates of actions taken in the file of each request
- Provide non-legal guidance and interpretation regarding criminal background checks to the designated city representatives
- Vendor must conform to the federal fair credit reporting act and state laws while performing service under this purchase order.
- Vendor must maintain compliance with all applicable state laws regarding background screening and reporting
- Vendor must maintain and house all background checks within the vendor’s system, during the terms of the contract.
- Provide responsive customer service 8:00 am - 5:00 pm, Monday-Friday, eastern time.
- The vendor must provide multiple background check package options, including:
1. Full background check
• SSN address trace
• National DOJ sex offender
• National criminal database
• State statewide criminal
• Drivers record
• Education verification
• Employment verification (ten years) 2. Basic background check
• SSN address trace
• National DOJ sex offender
• National criminal database
• state statewide criminal
• MVR
3. Public safety position check
• All package 1 components
• Enhanced employment verification
• Enhanced criminal history check
• Drug screening coordination
• Professional license verification
4. Motor vehicle record only
• Comprehensive drivers record check
• License status verification
• Moving violations history
- Background reports must include:
1. Basic information:
• Date of request
• City representative requesting information
• Applicant's name, social security number, and date of birth
• Type of records searched 2. Criminal records:
• Jurisdictions searched
• Conviction and deferred adjudication information
• Time period covered
• Case numbers and dispositions
• Offense levels
3. Motor vehicle records:
• License class and status
• Restrictions
• Violations
• Accidents
• License revocations 4. Employment verification:
• Company information
• Dates of employment
• Position and title
• Salary (if available)
• Eligibility for rehire
5. Education verification:
• Institution information
• Degrees and diplomas earned
• Dates of attendance
• Accreditation status.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: March 20, 2025