Transcription Services

The vendor is required to provide transcription service, as-needed that will accurately capture spoken content into written format, ensuring clarity, precision, and adherence to academic standards.
- This involves transcribing audio recordings from lectures, seminars, interviews, and other academic-related activities conducted at college.
- Transcription services:
•    Accuracy: transcriptions must be at least 99% accurate. 
•    Any errors in transcription, including spelling, grammar, and punctuation, will not be acceptable. 
•    Turnaround time: the standard turnaround time for a requested transcription must be within 48 hours of receiving the audio file. 
•    For urgent requests, a 24-hour turnaround service should be available at an additional cost. 
•    Audio formats: the vendor must support a variety of audio formats, including but not limited to word, pdf, text, wav, mp3, and AAC. 
•    Confidentiality: all transcription services must comply with FERPA (family educational rights and privacy act) regulations and maintain the confidentiality of student records and personal information. 
•    Vendors shall implement necessary measures to ensure data security. 
•    Formatting: transcriptions should follow a standard academic format with timestamps every 5 minutes, speaker identification where applicable, and any necessary formatting for ease of reading. 
•    Quality assurance: the vendor must have a quality assurance process to review completed transcriptions for accuracy before delivering them to college. 
•    Customer support: a customer support hotline or dedicated contact person should be available to address any urgent concerns or questions from college staff. 
•    Compliance with ADA: transcription services must also comply with the Americans with disabilities act (ADA) standards of the rehabilitation act to accommodate students with disabilities. 
•    Sample work: vendors must provide samples of prior transcription work for review, demonstrating their capability to produce high-quality transcripts.
- Interpretation:
•    Tactile interpreting for the deaf and blind (on-site only)
•    Close range interpreting for low vision (on-site only)
•    Oral transliteration
•    Video remote interpreting (VRI)
- Speech-to-text (STT) services:
•    Cart (communication access real-time translation) word-for-word
•    Type-well and c-print - meaning-for-meaning
•    Reader services for the blind and low vision.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 11, 2025