Property and Casualty Insurance and Risk Management Consulting or Brokerage Services

The Vendor is required to provide a state licensed, full service, experienced, customer-service oriented firm able to assist with strategic consultation regarding the design and effectiveness of property and casualty insurance and risk management programs. 
- Risk Review
•    Analysis of zoo’s current program. 
•    Provide and interpret all relevant data as to all zoo lines of coverage.
•    Loss analysis and review. 
•    Meet with zoo representatives on a regular basis to present this information.
•    Propose new ideas and ensure zoo’s adherence to best practices. Ensure zoo’s insurance program is current and insures all appropriate risk. 
•    Adapt coverage as zoo grows and changes.
•    Assistance and coordination of safety, environmental health and risk management activities with the zoo’s director of safety & risk management and carriers as needed.
- Marketing and Placement of Coverage:
•    Facilitate pre-renewal meetings with the zoo to collect and review applicable exposure data, coverage information, and loss data in preparation for program marketing efforts.
•    Select qualified insurance markets for potential placement of coverage. 
•    Evaluate and select providers to be invited to offer bids.
•    Prepare formal submission and distribute to selected insurance markets.
•    Evaluate responses and quotations, perform financial analysis, and conduct contract and program comparisons.
•    Negotiate plan features, rates, terms and conditions with carriers on behalf of the zoo.
•    Prepare and present results of marketing efforts. 
•    Provide and review detailed comparisons, and make recommendations and assist the zoo in decision-making process. 
•    Coordinate presentations to the zoo by carriers, where necessary.
- Claim Services
•    Claims reporting: report all applicable claims to appropriate carriers on a timely basis, and monitor responses of carriers.
•    Act as advocate of the zoo: evaluate and respond to reservation of rights letters, or claim disputes. 
•    Respond to requests for interpretations of policy terms or legal rights.
•    Claims and reserve analysis: provide periodic monitoring and analysis of open workers compensation claims and other large claims. 
•    Encourage closure of applicable claims to the benefit of the zoo.
•    Assist the zoo with all aspects of filing and managing larger scale claims (for example, the zoo has had a roof collapse due to a weather event and significant property and tree damage as a result of a tornado).

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 01, 2025