Group Life Insurance Services

The Vendor is required to provide non-participating and prospectively rated fully insured life and AD&D insurance program.
- Benefit offerings to full-time eligible employees.
- Employer-paid life insurance plan, and six (6) employee-paid insurance options (as outlined below) to full-time eligible employees.
- Claims administration
• Approach to claim management, including processes, technology and customer service standards.
• Confirm that you will provide:
o A designated claim management representative for the state
o A toll-free number accessible to state employees, beneficiaries for claim-related inquiries
• Claim process for life insurance claims, including:
o Step-by-step workflow from initial notification to final payment
o Documentation and verification procedures
o Communication protocols with beneficiaries throughout the process
o Expected turnaround time for standard life insurance claims.