Managed IT Services

The vendor is required to provide managed IT services for include:
• Comprehensive trouble ticketing system with help desk support for business hours and after hours as needed
• Unlimited remote and onsite support with after hours and emergency support as needed for all systems
• Data encryption
• Document management and automatic offsite data transfer and backups with monitoring for backup failures
• Business continuity and disaster recovery (BCDR) capabilities
• 24 x 7 security information and event management (SIEM) with expert team on standby
• Support for security incidents should include isolation, remediation and recovery strategies with creation and maintenance of a cyber incident response plan (CIRP)
• Licensing and hosting fees for remote management and monitoring suite
• Anti-malware and ransomware with dark web monitoring and scanning
• Managed endpoint prevention, detection, response and remediation
• Managed endpoint domain name security
• Support and maintenance of network drives
• Hardware drive space management
• Standard MS security workstation and server patch management
• Support for 3rd party software programs as needed
• Secure remote access agent or VPN capabilities for users as needed
• Provide active tools for security awareness training and phishing campaign simulations
• Microsoft 365 licenses with security password management and multi-factor authentication.
• Must include managed backup and archive of MS 365 emails and data with the ability to retrieve for the purpose of an open records act request.
• Mimecast s2 per user
• Firewall management and monitoring
• Switch management and monitoring
• Server management and monitoring
• Wireless LAN controller management and monitoring
• Managed wireless access point services
• Workstation IT management agent.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 05, 2025