IT Contract Services

The vendor is required to provide the county IT department is currently in-house and consists of 9 employees and a director who reports to a five-member commissioner’s court.
1. Strategic IT management
• Develop and maintain IT strategic plan aligned with county objectives
• Technology roadmap and budget planning assistance by may 1st each year
• Quarterly business reviews with county leadership
• Vendor management and procurement assistance
• Review and audit of IT vendor invoices
• IT policy development and maintenance
2. Infrastructure management
• 24x7x365 monitoring of all critical systems
• Proactive maintenance and patch management
• Server administration (windows, Linux, virtualization)
• Network administration (switches, routers, firewalls, wireless)
• Storage management and capacity planning
• Cloud services management (azure, AWS, microsoft 365)
• County wide internet access management
• Perform IMACS (installs, moves, adds, changes) of infrastructure equipment
3. Security services
• Managed firewall and intrusion prevention
• Endpoint detection and response (EDR)
• Security incident and event management (SIEM)
• Vulnerability assessments and remediation
• Security awareness training for all users
• Incident response planning and support
• CJIS compliance maintenance and auditing
• Multi-factor authentication management
4. End user support
• Help desk services (tier 1, 2, and 3 support)
• Desktop and laptop support and management
• Cell phone support and management
• VoIP phone system support and management
• Mobile device management (MDM)
• Software deployment and updates
• User onboarding and offboarding procedures
• Hardware lifecycle management
• Print and scan services management
• On-site support available for hardware issues and projects
• Perform IMACS (installs, moves, adds, changes)
5. Backup and disaster recovery
• Comprehensive backup solution management
• Regular backup testing and verification
• Disaster recovery planning and documentation
• Annual DR testing and reporting
• Business continuity planning support
• Recovery time objective (RTO) of 6 hours for critical systems
• Recovery point objective (RPO) of 3 hours for critical systems
6. Compliance and reporting
• CJIS compliance management and auditing
• State DIR compliance requirements
• PCI DSS compliance (treasurer's office)
• Monthly service reporting and metrics
• Asset inventory management
• Report installs/moves/adds/changes (IMAC) to county on a weekly basis
• Software license compliance
7. Project and other services
• Technology project planning and implementation
• System migrations and upgrades
• New technology evaluations and pilots
• Integration services
• Technical documentation
• Maintenance of county website, intranet, social media accounts and content
• Technology sourcing, requisitioning, and invoice review and approval according to county policy and local government code
• Record and publish commissioner court meetings and workshops within 24 hours
• Provide county access to ticketing system if applicable
• Provide assistance with the technology inventory process
• Extract data for open records requests.
- Budget of $3,325,333.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 09, 2025