IT Application Support Services

The vendor is required to provide that IT application support services for an application support contract.
- Provide application support services to maintain and support applications including:
•    Designing, developing, and supporting integration processes to other applications, e.g., central square Trak IT, Eden (HR, finance, payroll, and utility billing), cashiering point of sale, and Hylands on base document management, etc. 
•    Ad hoc reporting. 
•    Application configuration to support business needs. 
•    Application enhancements to support business operations or enhancements. 
•    Data cleansing and migration support as needed. 
•    Resolving support issues. 
•    Working directly with city staff to meet their needs and to address issues.
- City of key technologies (alphabetical):
•    Aims (parking)
•    Application interfaces
•    Blue prism
•    BMC track IT (service tickets)
•    central square Trak IT (land management)
•    Crystal reports
•    Eden (HR, finance, payroll, and utility billing)
•    EZEden
•    Hylands OnBase document management
•    Microsoft (teams for collaboration)
•    Microsoft SSRS and SSIS
•    Microsoft SQL DB administration
•    Security protocols for single sign-on and secure communications
•    Sftp services
•    SQL
•    Tyler cashiering
•    T-SQL.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 1, 2025