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A government agency in Florida issued “IT Services Management Solution” (RFI). Solicitation IT-0141 closed on August 26, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the following objectives:
• Deliver a streamlined end-to-end service management tool that supports both IT and non-IT services.
• Provide a centralized tool for Service Delivery, Asset Management, Service Level Management, Risk Management, Project Management, Incident Management, and Knowledgebase repositories.
• Support data-driven decision making, change management, data analysis, and extensive reporting tools.
• Enhanced user experiences through self-service tools, automation, and workflows.
• Improve the communication of policies and any required changes.
• Provide a mechanism for assessing and documenting internal and vendor risks, scoring and weighting risks, and tracking risk management strategies.
• Support integration with third-party vulnerability assessment and analysis tools for vulnerability remediation tracking.
• Support for an integrated Chatbot that utilizes the knowledgebase repository, provided materials, and backed by AI.
- Solutions can be effectively integrated into the college’s environment, including details on billing, ongoing support, innovation, and maintenance, as well as alignment with current industry standards.
- Questions/Inquires Deadline: August 14, 2025
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0141) closed on August 26, 2025. See similar open RFPs below.
A government agency in Florida. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Questions and inquiries must be submitted by August 14, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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