Information Technology Managed Services

The Vendor is required to provide information technology managed services.
- Security Services
•    Security Operations Center Monitoring 24/7/365
•    Malware and Virus protection and monitoring
•    Vulnerability Scanning and Reporting
•    Disaster Recovery - Response and Remediation
•    Regularly scheduled Pen Testing (Internal and External)
•    Email Filtering and Protection Services
•    Web Filtering Services
- Network Management
•    Network Asset Remote Monitoring 24/7/365
•    Server & Workstation Remote Monitoring 24/7/365
•    Proactive management and maintenance of assets with regular reports
•    Troubleshooting as required.
•    Patch Management
•    Configuration Management
•    Drive Space Management
•    Warranty Management
- IT Services
•    Remote and Onsite User Support 24/7/365
•    Downstream IT – Remote Access Software
•    Data Management
•    Data Backup Solution, Recovery, and Monitoring
•    Continuous Backups with regularly scheduled Restoration Test
•    Multi Factor Authentication Services and Management
•    Internet Disruption Troubleshooting
•    Asset Management, Warranty and Reporting
•    3rd Party Technical Support
•    Software Licensing and Support Management
•    Database Management
•    Adherence to District Records Retention Schedule
•    System Upgrades and Modernization efforts
•    Hardware Procurement
•    Develop policies and procedures for system maintenance and data management
•    Develop and participate in incident response tabletop exercises
•    Onboarding from Existing Consultant.
- Remote access is provided to staff as needed for field and remote work.

- Contract Period/Term: 5 years