Professional Managed IT Services

The Vendor is required to provide professional information technology managed services providers.
- Enable the town to improve and maintain information technology (IT) effectiveness, enhance its quality-of-service delivery (including cybersecurity readiness and infrastructure resilience), minimize support costs, and maximize return on investment.
- The selected provider will be responsible for supporting a broad range of IT resources, including mobile devices, laptops, desktops, servers, surveillance systems, SCADA platforms, ERP systems, wireless networks, and satellite site connectivity. 
- In addition, the Town’s current IT environment includes leased desk telephones operating through an internet-connected switchboard. 
- As such, the scope of services must include full desk phone support and product recommendations to ensure that voice communications remain integrated with other IT operations.
- Data security remains a top priority, as the town manages sensitive financial and operational data across multiple departments. 
- The MSP must implement proactive security measures, including multi-factor authentication, data monitoring, threat detection, and compliance with privacy and security regulations. 
- The town requires IT support for a base of 20+ staff members, offering both remote and occasional onsite support across all municipal facilities.
- These include administration, public works (with an internet-connected bulk water filling station and surveillance systems), the water and wastewater treatment plants (both utilizing SCADA systems), and the police department. 
- Microsoft Managed Services and Cloud Administration
•    Microsoft 365 (M365) licensing and administration.
•    Hybrid environment support including Intra ID, Intune, and Conditional Access policies.
•    Azure Active Directory management.
•    Deployment and management of Microsoft Defender and multi-factor authentication protocols.
•    SharePoint migration, backup, and data cleanup.
•    OneDrive management, including permissions and storage monitoring.
•    Power Automate and Power Apps support to optimize workflows.
•    Office 365 administration, including standardization of software, licensing, and upgrades.
- Infrastructure and Device Management
•    Audio/visual system configuration and support.
•    Battery backup and uninterruptible power supply (ups) solutions.
•    Secure storage and security management for servers, endpoints, and mobile devices.
•    Nextiva or equivalent internet-connected desk phone system support, including product recommendations and lifecycle planning.
•    Remote monitoring and management of town devices, servers, and networks.
•    Management of town mobile phone devices.

- Contract Period/Term: 3 years