Information Technology and Computer Support Services

The vendor is required to provide information technology (IT) and computer support services through help desk support as well as onsite support.
- Requirement:
•    This contract for IT and computer support services has no guaranteed amount of work during its term. 
•    The firm awarded this contract at ITs discretion for day-to-day, on-call, and emergency services.
•    The contractor agrees that all work shall be in accordance with state and federal safety regulations. 
•    The work provided under this contract will be performed by trained personnel who are qualified to do the work.
•    Conduct full-scale and comprehensive needs assessment for IT services based on authority current state and ITs technical and management needs to meet the described goals and provide recommendations for implementation.
•    Hours of operation:
o    Authority is open Monday to Thursday 8:30-4:30 and Friday 8:30-2:00
o    Authority observes all federal and state holidays
•    Authority technological infrastructure and background
o    25 users in 6 locations, approximately 30+ workstations and 25 laptops utilizing windows 11. 
o    Comcast business fixity high-speed internet with static IPS at 7 locations. 
o    High speed fiber directly into central office and ubiquity wi-fi access points.
o    Office 365, and email hosting through microsoft.
o    VoIP phone system by comcast business and mobile devices from T-Mobile.
o    Networked printers and copiers
o    Network servers (2 physical and 3 virtual): dell PowerEdge and hp.
o    Server software: windows server 2022, windows server 2016, and ESXI hypervisor
o    Firewalls and routers
o    Virus protection: Webroot
o    Remote access: authority provides staff with the ability to work remote using a VPN.
o    Main authority software is web and OneSite by real page, which is client-server based
•    Provide the following services (onsite and remotely):
o    Network system monitoring: contractor shall monitor authority IT network to assure network availability during authority business hours and in some rare scenarios after hours.
o    IT systems administration and maintenance: contractor shall perform network administration and maintenance including establishing and enforcing protocols, performing setups, troubleshooting problems, administering print and periphery functions, assessing configurations, installing hardware and software or overseeing their installation, managing voicemail and phone "trees", and supervising system backups.
o    Security and protection: of the entire system, including virus protection, control of access and maintenance of security codes, physical security of the network, disaster preparation and prevention, and maintenance of all backup systems. 
o    Authority staff to develop and maintain adequate security procedures and disaster plans.
o    Set up new desktops, laptops, phones and iPad for users, including installing software and printers.
o    Report on the IT system and user problems to vendors, as appropriate, maintain logs and follow through with vendors to ensure resolution.
o    Provide hands-on assistance and troubleshooting with pcs, telephone systems, etc. 
o    Make recommendations concerning improvements to the network system, possibilities for cost reduction and greater efficiency.
o    Provide training for authority staff.
o    Consultant will obtain an understanding of key business operations, the IT environment, new and on- going IT initiatives, key data information flows, and IT risk management infrastructure such as policy, procedures, and organization.
o    Consultant will analyze and evaluate the quality of processes, routines, and controls of the following general IT processes:
o    Application development and maintenance
o    Computer operations and disaster recovery plan
o    IT application, network and infrastructure security
o    System access control. 
o    Local area network (LAN) and wide area network (WAN) management
o    Authentication and remote access infrastructure
o    Application development, maintenance, application roll out and training
o    Implementation and deliverables
o    Identify opportunities for improvement and develop practical and cost-effective recommendations for each opportunity identified
o    Meet with authority management team to discuss an implementation schedule for identified tasks 
•    Consultant will provide the following:
o    Conduct meetings as deemed necessary to discuss progress and unique issues that may have surfaced 2) assist in price estimation, solicitation and vendor contract negotiations for all equipment, software, and other related IT purchases
o    assist in the planning and implementation of strategic and tactical goals, policies, and procedures for the IT department
o    present training opportunities, current materials and other related information necessary to keep staff up to date with IT implementation projects.

- Pre-Bid Walkthrough Date: October 23, 2025
- Questions/Inquires Deadline: October 30, 2025