Information Technology Support Services

The Vendor is required to provide a robust information technology and security system in place staffed with employees including a VP of Information Technology.
- Agency oversee the information technology and cyber security program for agency working with the VP of Information Technology and other existing staff.
- Provide a plan for the office or a delegate to be available 24/7/365 on an as-needed basis.
- Strategic Leadership & Planning
•    Collaborate with the Chief Strategy and Innovation Officer (CSIO) and Senior Leadership to develop and refine long-term IT strategies aligned with organizational growth and innovation goals.
•    Conduct assessments of current IT infrastructure, systems, and processes to identify opportunities for improvement and modernization.
•    Provide strategic guidance on emerging technologies, digital transformation, cybersecurity, and data governance.
- Operational Improvement & Implementation Support
•    Recommend and help implement improvements to IT operations, including systems integration, process automation, and service delivery enhancements.
•    Offer hands-on support during key implementation phases, including vendor selection, project management, and change management.
•    Ensure IT initiatives are aligned with organizational priorities and executed within budget and timeline constraints.
- Collaboration & Relationship Management
•    Establish a strong working relationship with the Vice President of IT to support day-today operations and strategic initiatives.
•    Serve as a liaison between IT and other departments to ensure technology solutions meet cross-functional needs.
•    Participate in leadership meetings and planning sessions to ensure IT is integrated into organizational decision making.
- Governance, Compliance & Budgeting
•    Advise on IT governance frameworks, risk management, and compliance with relevant regulations and standards.
•    Collaborate with finance staff and department heads to plan and budget for IT needs across the agency, ensuring alignment with strategic priorities and fiscal responsibility.
•    Support the continued development of policies and procedures that promote secure, efficient, and ethical use of technology while complying with state and federal requirements.
- Continuity & Staffing Support
•    Provide or coordinate temporary staffing solutions for essential IT roles to ensure uninterrupted operations during vacancies or transitions.
•    Maintain a network of qualified professionals who can be deployed quickly to fill gaps in IT service delivery.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: November 14, 2025