Bench Information Technology Services

The Vendor is required to provide specialized information technology (IT) support to supplement the city’s existing resources and capabilities, the department highly qualified independent contractors to provide as-needed, project-based support for various it initiatives.
- Services within this category involve the design, development, implementation, programming, and support of off-the-shelf and customized applications that enhance the efficiency and effectiveness of city operations with respect to agency permitting and inspection services.
- These services shall improve the overall effectiveness of system performance using techniques consistent with the city’s application development frameworks.
- Design and development work must make use of existing and new technologies in support of agency business processes such as web-based applications, Interactive Voice Response (IVR) systems, public counter support systems, and geographic information systems (GIS).
- Java, Javascript, Python, Jam/Panther, ColdFusion, C#, VB, VBA, ASP.Net including Core, MVC, Web API, Web Forms, Windows Forms, Windows Communications Foundation (WCF), Windows Presentation Foundation (WPF), and Xamarin programming languages for application development
- Designing, developing, and implementing web services to integrate systems and processes
- Creating processing scripts for data exports / import between systems
- Providing programming expertise for web-based mapping applications in ArcGIS Server and/or Autodesk MapGuide
- Performing application development, enterprise development, programming modeling, and improvement of workflow services;
- Website development and design
- Creating stored procedures in Oracle, Microsoft SQL Server, and MongoDB database environments, including use of Structured Query Language (SQL) and Procedural Language (PL/SQL)
- Operational support: proactive monitoring, technical support, and database administration to ensure the availability and integrity of agency data repositories
- Data and streaming analytics support: data warehouse design, data transformation, and analytics tooling assistance to support reporting and analytics needs
- Data migration support: data extraction and data cleansing to enable data conversion for application modernization efforts
- Development support: developing and maintaining stored procedures, testing, and performance tuning to support application development
- Services within this category include all activities related to the capture, manipulation, and conversion of data, as well as all processes related to the QA/QC of the information to ensure data integrity, completeness, and adherence to established database standards. 
- Services also include the development of reports detailing financial and usage summaries; creation of dashboards to show real time usage of systems, resources, etc.

- Contract Period/Term: 3 years
- Mandatory Proposers Conference Date: December 11, 2025
- Questions/Inquires Deadline: January 8, 2026