Hourly Based Information Technology Services

The Vendor is required to provide for hourly based information technology services (HBITS).
- Excluded services include:
•    Deliverable-based IT Services
•    Project-based IT Services
•    Web hosting
•    Installation work which is considered Public Works
- IT Staff Placements
•    IT Specialist
•    Software Architect
•    Software Developer
•    Systems Developer
•    Project Manager
•    Business Analyst
- Uses technical troubleshooting and management skills to drive timely and effective resolution of IT issues. Develops, documents, and implements support procedures, manages ticket queues, and evaluates customer satisfaction to drive continuous improvement.
- Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
- Designs and trains advanced GenAI and machine learning models, including fine-tuning foundation models and developing LoRA (Low-Rank Adaptation) adapters for efficient deployment.
- Serves as the voice of the customer on an Agile team, translating business needs into user stories and prioritizing the product backlog to maximize value delivery.
- Develops and executes accessible design in applications and systems to ensure products are usable by everyone.
- Determines database structural requirements by analyzing client operations, applications, and programming; reviews objectives with clients; evaluates current systems; provides database support by coding utilities, responding to user questions, and resolving problems.
- Extracts business insights from complex datasets. Develops and implements statistical models and data visualizations.
- Creates and executes detailed test plans for web application accessibility audits, including manual and automated testing methodologies.
- Develops user interfaces for websites and applications. Builds responsive, accessible, and performance-optimized front-end code. Works closely with designers, content creators, and back-end developers to deliver consistent, user-centered digital experiences.
- Assembles together images, typography, or motion graphics to create a piece of design in a way that is both accessible and memorable. Creates the graphics primarily for published, printed or electronic media, such as brochures and advertising. May also be responsible for typesetting, illustration, user interfaces, and web design.
- Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: February 5, 2026