Technology Managed Services and Strategic IT Partnership

The Vendor is required to provide comprehensive managed technology services and strategic IT partnership services.
- Function as the District’s primary managed services partner and strategic advisor.
- Provide to outsource the majority of technology operations while retaining one (1) internal employee for oversight and coordination.
- Strategic & Governance Services (vCIO-Level): Multi-year roadmap, budget forecasting, policy advisement, E-Rate support, vendor coordination, cybersecurity planning.
- Infrastructure & Systems Management: Network administration, cloud/server management, identity & access management, backup & disaster recovery, patch management, CIPA-compliant content filtering.
- Endpoint & Device Management: Asset inventory, provisioning & lifecycle tracking, MDM administration, endpoint protection.
- Help Desk & End-User Support: Tier 1–3 support, remote & on-site services, after-hours escalation, defined response/resolution targets, ticketing system with District reporting access.
- Maintain 24/7 security monitoring, endpoint detection and response, vulnerability scanning, MFA enforcement, annual risk assessments, and documented incident response procedures. All District data remains the sole property of the District.
- Must provide defined Service Level Agreements including response times, resolution targets, uptime expectations, escalation procedures, emergency response timelines, and monthly SLA performance reporting.
- Provide monthly operational reports, quarterly executive summaries, annual technology health assessments, cybersecurity dashboards, asset inventory documentation, and budget-to-actual reporting upon request.
- All documentation must remain accessible to the District at all times and be provided upon termination without additional charge.
- provide transition assistance upon termination or non-renewal, including credential transfer and documentation handoff.