Information Technology Consulting Services

The Vendor is required to provide information technology consulting services for include:
- Managed services and technical support
•    24/7 monitoring and support. 
•    Continuous remote monitoring, server hardening, and security oversight. 
•    This includes unlimited remote and telephonic technical support for the entire network.
•    Response time:
o    Remote and phone: availability via cellular phone with a maximum 60-minute callback window (including weekends, after-hours, and holidays). 
o    On-site emergency: response within 1 hour for critical outages. 
o    On-site non-emergency: response within 24 hours upon city request.
•    Scheduled on-site presence must be a minimum of 32 man-hours per month (consistent weekly schedule) during standard business hours for routine maintenance and staff support.
•    Vendor management - act as the primary technical liaison for third-party hardware and software providers.
•    Provide long-term it road mapping and infrastructure consulting upon request.
- Network, cloud, and infrastructure management
•    Infrastructure deployment - on-site installation and configuration of all network hardware, including switches, firewalls, and wireless access points (WAPS). 
•    Connectivity and security - management of firewalls, VPNs for secure remote access, and end-to-end wireless network optimization. 
•    Server administration - full lifecycle management (maintenance, patching, and optimization) for both physical and virtual server environments. 
•    Business continuity - implementation and testing of cloud-based services, redundant backup solutions, and disaster recovery and data relocation protocols.
- Procurement and asset management
•    Lifecycle support - sourcing, provisioning, and maintaining IT assets for city personnel. 
•    Standardization - developing recommendations for hardware, operating systems, and applications to ensure environment uniformity. 
•    Budgetary assistance - assisting city leadership in financial planning for hardware and software procurement. 
•    Procurement compliance - adherence to the city’s procurement policies.
•    Provide technical specifications to enable the city to leverage existing state contracts for all purchases.
- Cybersecurity, compliance, and privacy
•    Regulatory compliance - ensure all systems adhere to the cybersecurity act, including mandatory breach reporting to state authorities. 
•    Threat detection - manage and mitigate findings via endpoint detection and response (EDR), specifically utilizing sentinel one. 
•    Security auditing - provide continuous monitoring and support for periodic security audits. 
•    Advanced network security - implement inspection and granular, user-level reporting (e.g., threat blocks, web traffic analysis, and policy violations). 
•    Cross-platform protection - secure all endpoints including windows, macos, and mobile devices (iOS/android) regardless of user location.