IT Development Services

The Vendor is required to provide it professional resources that include a range of skilled resources that include but are not limited to project managers, project coordinators, business analysts, release and delivery managers, devops engineers and technical leads, full-stack developers, enterprise architects, security analysts.
- Role descriptions
1. Business analyst:
•    Identify business and technical needs
•    Deliver value-based solutions and recommendations
•    Adaptive to different approaches and processes
•    Ensure compliance with agency, state, and federal requirements regarding business analysis
•    Conduct business analysis according to the standards established
2. Project manager:
•    The lifecycle leverages agile principles and practices, particularly during the implementation phase
•    Project manager would be responsible for being fully competent with conducting the lifecycle approach to support program and project needs.
•    The contractor will work with the project team to ensure that all deliverables meet the quality standards as defined by the state including that each project be successfully executed and completed on time, within scope, and within budget using state-approved principles as set forth herein.
3. Technical analyst:
•    Minimum 10 years’ experience working on large technical issues such as performance, functionality, technical platforms, industry and technical standards 
•    Perform application design activities (e.g. Writing functional designs) portions of a technology blueprint and technical design activities and portions of technology build, test and deployment 
•    Apply considerable support, development and implementation experience, deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of stakeholders as they encounter issues during various lifecycle phases 
•    Examine technical and functional areas and suggest and create diagnostics and troubleshooting tools 
•    Coordinate with software vendors to perform investigations on all application issues and provide effective resolutions for same and assist all team members in evaluating technical processes and provide effective interface with vendor partners 
•    Recommend effective modifications to systems to improve efficiency and reduce cost of all operations and determine appropriate procedures for all information technology 
•    Provide technical support to system users and support staff 
•    Draft and promote technical change requests
4. Salesforce developer:
•    Design, develop, test, document, and deploy high-quality business solutions on the SFDC platform based on industry best practices and business needs.
•    Experienced in SFDC development using apex classes, batch scripts and triggers, visual force pages and components (in both classic UI and Lex), force.com ide, SOQL, SOSL, rest and web services APIs, flow designer. 
•    Knowledgeable about integration architecture as well as third-party integration tools and web services API and third-party integration tools.
•    Proficient in SFDC administrative tasks like creating profiles, roles and users, manipulating page layouts and record types, setting up email services, configuring approvals, designing workflows, creating reports and dashboards, working in both the classic UI and lightning 
•    Experienced in creating, installing and maintaining managed AppExchange packages such as pardot, ownbackup.com, conga composer, etc.
•    Knowledgeable about telephony, chat, mobile, web, social as customer service channels 
•    Experienced in troubleshooting salesforce application and integration issues
5. Enterprise IT architect:
•    Responsible for the creation, maintenance and management of it architecture and lower level components. 
•    Interpret, use and apply information contained within it architecture to inform a range of business improvement activities, particularly those involved in the design, development, enhancement and maintenance of it support systems. 
•    Provide oversight to information technology activities pursuant to state 22 VSA 901 (4) (a-d) 
•    Provide oversight and ensure alignment between portfolio technology projects with existing projects and services throughout the state when and where necessary. 
•    Collaborate with business architect to define business capabilities and processes that can be used by the business analysts to create requirements 
•    Map non-functional requirements (NFRS) to the solution’s functional requirements (FRS) and monitor them to ensure performance, scalability, and sustainability. 
•    Maintain NFR–FR traceability and monitor it so the solution consistently achieves required performance, scalability, and sustainability. 
•    Validate service level agreements (SLA) in, contracts, and amendments for alignment to the state NFR catalog and ISO 25010; require measurable service level objectives (SLO) with monitoring and reporting; confirm security and compliance, resilience targets (RTO, RPO), capacity and scalability, and data residency; ensure interoperability and exit support; enforce change control and remedies; maintain traceability from SLA metrics to business outcomes across the contract lifecycle.
•    Shares and communicates best practices, lessons learned and constantly updates the technical system architecture requirements based on changing technologies, and knowledge related to recent, current and up-coming vendor products and solutions 
•    Validates application and data use best practices and that are aligned with the state standards. 
•    Collaborates with chief program officer and director of office in order to review the objectives and constraints of each solution and determine conformance with the state architecture. 
•    Recommends and participates in activities related to the design, development and maintenance of the enterprise architecture (EA). 
•    Works with state security team and chief information security officer to ensure all aspects of technology project are governed by state security policies and standards. 
•    Reviews contracts and amendments for portfolio IT procurements 
•    Validates that technology contract deliverables are being met
6. Full-stack developer:
•    Cross functional role between frontend and backend 
•    Solve technical challenges to seamlessly integrate front and backend systems 
•    Produce clean code based on user stories 
•    Use version control systems, specifically GIT and GitHub 
•    Quickly research and learn new programming tools and techniques to support product teams as needed 
•    promote the use of open source solutions and community 
•    Communicate technical concepts to a non-technical audience 
•    Automate the development-security-operations (devsecops) pipeline 
•    Conduct code reviews, as needed, to support the technical lead.