IT Services

The Vendor is required to provide professional IT services for the town.
- Ability to carry out ongoing management, operation, upgrade, support, and coordination of the Town’s IT network to ensure proper implementation of new technologies, general management and operations, system and server backup & restore, and maintenance/troubleshooting of the network (hardware & software).
- Routine maintenance and updates to the network, as well as provide a needed resource for both end users of the system and management staff.
- Provide the following services to the town based on 2 servers (1 physical and 1 virtual), approximately 37 workstations, approximately 41 network devices, 29 Microsoft 365 business basic users, and 35 Microsoft 365 business premium users:
•    All services needed to transfer management of our current systems
•    24/7 Remote monitoring and management for servers and workstations
•    Infrastructure Maintenance and support
•    Unlimited remote and onsite technical support
•    Windows security patch and update management
•    Technology inventory management and reporting
•    Strategic IT planning and budgeting including an annual business review
•    Basic antivirus software for workstations and servers
•    Basic email filtering
•    Back-up and off-site replication – minimum of every three hours from 8:00 a.m. to 8:00 p.m., Monday through Saturday; minimum retention period of 15 days for primary, 365 days for weekly points, and 7 days for daily points in the cloud
•    Productivity software (Microsoft 365)
•    Loaner equipment for critical system failures
•    Ransomware protection and recovery
•    Microsoft Azure AD advanced security and conditional access
•    Enhanced email security, anti-spam, and encryption
•    DNS protection and web content filtering
•    Security awareness and phishing training
•    Microsoft 365 backup
•    SOC managed endpoint detection and response
•    Application whitelisting
•    Email archiving and retention
•    Enhanced multi-factor authentication/single sign-on.