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A government agency in Massachusetts issued “IT Support Services” (RFP). Solicitation IT-0328 closed on April 30, 2026. Eligibility: Only for USA Organization. Submissions via Email.
The Vendor is required to provide IT support maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Managed services for servers
• Remote monitoring and management of all servers to ensure system stability
• Automation of Microsoft patches and hotfixes and other third-party software such as, but not limited to, adobe reader, google chrome, Mozilla Firefox, Microsoft edge, and Dropbox.
• Monitoring of critical network equipment
• Maintaining and updating the inventory of hardware and software inventory
• Monitoring and managing antivirus software
• Monitoring of windows event logs
• Monitoring and management of hardware
• Monitoring critical services and processes
• Monitoring and managing server backups including:
o Installation of latest releases and updates
o Managing offsite backup replication to the centers
o Monitoring and remediating backup related errors
- Managed services for workstations, laptops, and shared public computers
• Automation of Microsoft patches and other 3rd party software like amazon workspaces, adobe air, adobe flash player, adobe reader, adobe acrobat, google chrome, Mozilla Firefox, Microsoft edge, and zoom
• Remote monitoring and management of all workstations to ensure system stability
• Hardware and software inventory
• Antivirus monitoring and management
- Additional IT services
• Troubleshooting and repair hardware and software problems
• Provide remote support services including resetting user passwords and unlocking accounts
• Troubleshooting printer and computer software and hardware issues
• Assisting with amazon workspaces, app stream, and system issues
• Exporting of new clients from system database and importing into constant contact weekly
• Assisting users that run crystal reports against the system database with any issues that arise
• Crystal report creation and modification
• SonicWALL firewall maintenance including creating exceptions in the content filter for websites being blocked on the shared public computers when there is a legitimate need for access to the website.
• System backups and firmware updates.
• Office 365 maintenance
• Wi-Fi maintenance
• Backup software and licenses for servers.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0328) closed on April 30, 2026. See similar open RFPs below.
A government agency in Massachusetts. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Questions and inquiries must be submitted by April 20, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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