IT Managed Services

The Vendor is required to provide to secure a three-year contract with a qualified, efficient, and economic method to provide Information Technology system administration and maintenance along with IT system management and consultative work for its facilities and operations through a competitive bid process.
- Support to include, but not be limited to:
•    Remote monitoring & maintenance of workstations, tablets, network equipment, & servers
•    Email administration
•    Application management
•    Infrastructure support & troubleshooting
•    Network perimeter security (ITDR, MDR, phishing prevention)
•    Disaster Recovery Management
•    On site & remote end-user support (2 embedded onsite resources M-TH)
•    Project management/Implementation of new projects & initiatives
•    Consultation
•    Technology Inventory Management
•    Purchasing Management
•    Lifecycle Management
•    Management & Consulting in the form of quarterly IT strategy meetings and bi-weekly IT team meetings with City Manager and Assistant City Manager
•    Comprehensive environment auditing and reporting on security compliance and equipment standards and completion of supplemental audits required by departments
•    After hours and weekend support for emergency needs
•    After-hour meeting support for broadcasting
- Important Software & Applications:
•    BS&A Enterprise Resource Planning (ERP) Financial Software
•    ArcGIS, version 10.2 (1 editors license) – data hosted by County
•    Microsoft Office 365 Suite. The city relies heavily on MS Teams for primary inter-office communications.
•    Anti-Virus
•    Endpoint detection response (EDR)
•    Identity threat detection response (ITDR)
•    Email phishing prevention
•    Staff cybersecurity training
•    Remote Desktop and Terminal services
•    Certificate renewal for needed web services
•    AWS hosting
•    3CX VoIP system
•    NetMotion
•    Equature.