Information Technology Managed Service

The Vendor is required to provide Managed Service Provider (MSP) services including active monitoring and Endpoint Detection and Response (EDR).
- Provide for an Information Technology Managed Service Provider (MSP) to provide network, application, infrastructure, monitoring and security services via both remote and on-site as needed support and administration.
- Service delivery must include active monitoring and Endpoint Detection and Response (EDR) and Managed Security Information and Event Management (SIEM) services.
- The Compact also has approximately 30 board members with a Microsoft Exchange Online (Plan 2) license who send and receive emails using their personal computers and mobile devices. Board members do not connect to the Compact network and do not use network resources.
- Laptops connect to Compact network and resources via Azure. Compact data is accessed and stored only on SharePoint and OneDrive cloud-based services.
- Microsoft Office 365 Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC) are enabled.
- Cloud Barracuda Advanced Email Security services are in place to pre-screen/quarantine/block email for potentially malicious attachments and links. The Compact also actively maintains an internal Office 365 anti-phishing policy of blocked domains and senders of suspect / unwanted emails received by staff.
- Project Objectives and Expected Outcome:
• Network Management
• Endpoint Detection and Response (EDR)
• Managed SIEM Services
• Software Management
• End User Support
• Backup and Restore
• Email Gateway Security Services
• License and Warranty Management
- The MSP will oversee, manage, and modify the Cisco Meraki network equipment configuration, perform required software updates, perform equipment troubleshooting, and assist Compact IT with equipment and services, recommendations, and replacement either remote or on-site, as needed.
- The MSP will manage and monitor the firewall and allow Compact IT to update the blocked address and domain lists either through direct connect or service ticket.
- The MSP will regularly update firewall/network settings to block/strengthen network security based on known dangers and alerts from sources such as MS-ISAC and other official advisories.
- The MSP will assist end users with troubleshooting and resolving network configuration and connection issues. If the point of failure is hardware-based, the MSP will coordinate repairs with the appropriate third-party vendor.
- The MSP will configure and implement network updates required to access database information systems (for example site-to-site VPN), including Financial, Payroll, and Energy Efficiency.
- The MSP will install and configure EDR client applications, as needed, and continuously monitor end-user devices to detect, respond, and resolve cybersecurity threats and notify Compact IT of detected and resolved issues.
- The MSP will deliver licensing, installation and support of key line-of-business applications, including Microsoft Office 365, Adobe, Zoom, and other cybersecurity and support products.
- The MSP will configure and maintain Microsoft 365, SharePoint and OneDrive access for both Compact staff and external users and provide end-user support services to resolve issues.