IT Network Maintenance Services

The Vendor is required to provide IP network monitoring, operational support, troubleshooting, and maintenance services for all agency facilities throughout the county now or hereafter owned, leased, or possessed by agency.
- Provide network monitoring, operational support, troubleshooting, and maintenance services for the district’s enterprise network infrastructure.
- Operate as the primary operational support partner for the agency Network Services team and will be responsible for monitoring, troubleshooting, configuration management, and operational maintenance of the district’s network environment.
- Network Environment
• 128 Elementary Schools
• 43 Middle Schools
• 39 High Schools
• 9 non-instructional facilities
• Supporting over 161,000 students and approximately 20,000 staff
- Service Model
• Monitoring of network infrastructure
• Troubleshooting and incident resolution
• Configuration changes
• Firmware and operating system updates
• Operational maintenance
• Documentation management
• Vendor coordination and escalation
• Operational support of the district’s perimeter firewall environment
- Monitoring and Incident Response
• Continuous monitoring of network infrastructure using agency tools and/or vendor-provided monitoring systems
• Proactive detection of outages, performance degradation, and infrastructure faults
• Investigation and troubleshooting of network alerts and incidents
• Identification of root causes and resolution of network issues