IT Network Installation Services

The Vendor is required to provide installation, moves, adds, deletions, and changes on a time and material basis for the district’s enterprise IT network infrastructure.
- Operate as the primary operational support partner for the agency Network Services team and will be responsible for monitoring, troubleshooting, configuration management, and operational maintenance of the district’s network environment.
- Service Model
• Documentation management
• Vendor coordination and escalation
- Network Environment
• 128 Elementary Schools
• 43 Middle Schools
• 39 High Schools
• 9 non-instructional facilities
• Supporting over 161,000 students and approximately 20,000 staff
- Infrastructure Details:
• Two perimeter firewalls
• 100 Gbps Internet connectivity
• 5–10 Gbps fiber WAN connections to each location
• ~30,000 managed network devices (routers, switches, wireless access points, analog voice gateways)
• Approximately 50 tickets per week
- Network Operations Responsibilities
• Open and manage support cases with manufacturers or service providers
• Coordinate troubleshooting with vendors
• Escalate critical issues to agency leadership as appropriate
- Change Management
• Submit change requests for all modifications
• Provide documentation of proposed changes
• Implement approved changes within designated schedule
- Documentation Requirements
• Device manufacturer and model
• Serial number
• Installation location (school/site and network closet where applicable)
• Date of installation or deployment
• Device role within the network environment
- Ticketing and Work Tracking
• Record work performed
• Document asset movement
• Maintain accurate operational records