Information Technologies Services

The Vendor is required to provide information technology services are outsourced.
- Department is staffed by 21 full-time employees on 24 hours a day; 7 days a week providing law enforcement records management and public counter services.
- Mission Critical Systems Support
• System administration and maintenance required to maintain support for the Tyler Public Safety Software Systems operated by Kenosha Joint Services and member agencies
• Local administration of the TIME System
• For the Vesta 911 system and the motorola radio dispatch console System, the Contractor will only be responsible for providing network services to support these systems.
- Standard Systems Support
• System administration and maintenance required to maintain support for the systems defined as Standard Systems.
- Workstation/User/Peripheral Equipment Support
• Budgeting & Procurement
• End user administration including new user setup, changes and disablement for workstations as well as all software systems.
• Hardware inventory
• Hardware installation
• Hardware relocation
• Installation and configuration of operating system and basic office applications
• Installation and configuration of network connectivity, including printers and file sharing
• Installation of hardware and software updates and patches
• Installation, configuration and administration of existing software applications
• Installation and management of anti-virus, spam and spyware/malware software
• Investigation of hardware and operating system problems
• Investigation of software problems with existing software applications
• Break/Fix support for workstations and printers
• Minor maintenance, including periodic cleaning of workstations and peripheral equipment
• Printer management
• Virtualization
- Server Support
• Budgeting & Procurement
• Server availability monitoring
• Microsoft server management and support, updates/patches/service pack installation and maintenance
• Drive space monitoring
• User account administration
• File sharing permission administration
• Security administration
• Linux server management and support, updates/patches/service pack installation and maintenance
- Network Support required for Joint Services to operate, this includes but is not limited to
• Budgeting & Procurement
• 24 x 7 network monitoring
• Anti-virus management
• Firewall configuration and management
• VPN management
- Backup/Recovery Support
• Administration and monitoring of data recovery site and equipment
• Restoration of data from back-up devices
• Recovery of lost files
• Recovery of individual emails
- Equipment Life Cycle Management
• Budgeting & Procurement
• Asset tracking
• Asset reporting
• Warranty tracking