IT Support Services

The Vendor is required to provide IT support to maintain operational continuity while portions of the facility remain occupied and active during renovation.
- Requirement:
1. Planning and coordination
• Participate in project kickoff, coordination, and progress meetings as requested by mmcd.
• Develop an IT support implementation plan aligned with renovation phasing.
• Identify IT dependencies, risks, constraints, and critical path activities.
• Coordinate with mmcd, the owner’s representative, the general contractor, laboratory staff, equipment vendors, and other project stakeholders.
• Maintain an IT task schedule and issue log related to renovation support activities.
2. IT asset inventory and dependency mapping
• Inventory affected IT assets, including workstations, monitors, printers, peripherals, network devices, laboratory computers, instrument-connected computers, and related equipment.
• Document current locations, users, configurations, network connections, power needs, dependencies, and special handling requirements.
• Identify critical systems requiring priority support or enhanced continuity planning.
3. Decommissioning, protection, relocation, and reinstallation
• Safely disconnect, label, package, protect, relocate, store, and reinstall IT equipment as directed by mmcd.
• Coordinate temporary IT setups needed during renovation phases.
• Reconnect and test workstations, printers, lab computers, peripherals, and associated devices.
• Support user acceptance and issue resolution following moves or reinstalls.
4. Network, wireless, and low-voltage coordination
• Coordinate network readiness for renovated areas, including data drops, patching, VLAN assignments, IP addressing, switch ports, wireless access, and connectivity testing.
• Support coordination related to security cameras, fire alarm panels, and other low- voltage systems as they affect mmcd IT operations.
• Identify and escalate network or infrastructure issues that may affect occupancy, laboratory operations, or project schedule.
5. Laboratory IT and instrument-connected systems
• Support laboratory-specific computers, licensed software, data acquisition systems, and instrument-connected workstations.
• Coordinate with laboratory staff and original equipment manufacturers or vendors where specialized support is required.
• Protect system configurations and data during disconnect, relocation, reinstallation, and testing activities.
6. Cybersecurity and data protection
• Comply with mmcd cybersecurity, access control, confidentiality, and data protection standards.
• Use least-privilege access and follow mmcd procedures for credentials, remote access, removable media, and incident reporting.
7. Testing, documentation, and closeout
• Perform and document connectivity testing, workstation testing, printer testing, network testing, and user access verification.
• Partner with MESB throughout the lab renovation to mitigate technical risks and ensure zero downtime for critical systems.
• Written status updates as requested by mmcd.
• Final documentation, including updated inventory records, configuration notes, issue logs, test results, and closeout recommendations.