Information Technology Consulting and Contractual Services

The vendor is required to provide information technology consulting and contractual supports the full system development life cycle (SDLC), ranging from strategic planning and custom development to physical infrastructure maintenance.
- Integrated functional areas
1. Enterprise cloud and application support
• Includes configuration, implementation, and operational support for enterprise platforms such as oracle fusion cloud, in for Lawson, and student information systems.
• Module configuration, system upgrades and patching, data conversion, role based security setup, and executing HDL/HSDL uploads.
2. Engineering and modernization
• Addresses the full development lifecycle for custom applications using industry best practices and emerging technologies.
• Modernization of legacy systems, micro services/API design, CI/Cd pipeline implementation, and deployment using agile/scrum and DevOps methodologies.
3. Intelligent automation and business intelligence
• Designing power bi dashboards, implementing workflows via Microsoft power automate, and piloting AI-enabled tools like Microsoft copilot.
4. Data science and GIS
• GIS data collection, spatial database design, map/visualization development using ArcGIS server, and predictive statistical modeling.
5. Specialized infrastructure and data center operations
• Data center system monitoring, hardware refresh planning, backup and disaster recovery support, and telecommunications tower site activities.
6. IT management and financial consulting
• IT strategic road mapping, total cost of ownership (TCO) analysis, independent IT auditing, risk management, and project management aligned with PMBOK standards.
7. Information system security
• Vulnerability assessments, penetration testing, intrusion detection system (ids) monitoring, endpoint security, and identity management.
8. Web and internet systems
• Single sign-on (SSO) integration, application firewalls, public key infrastructure (PKI), and web graphics and content management.
9. Electronic document management
• Workflow analysis for systems like docu-ware, document indexing, records retention and archiving, and document conversion.
10. Media, training, and documentation
• Instructional systems design (ISD), development of standard operating procedures (sops), user manuals, and the delivery of technology training tailored to county staff roles.