Information Technology Services

The Vendor is required to provide information technology support services for township operations and public safety departments.
- Requirement:
1. Help desk support
• Software-related support and troubleshooting
• Hardware support for servers, workstations, and mobile data computers
• Remote and on-site support services
2. Network administration
• Network access management
• Network printing support
• Resource and file access administration
• Email administration and hosting
• Server maintenance and updates
• Firewall administration and support
• Documentation of network infrastructure
3. Hardware and software services
• Computer replacement and repair
• Server upgrades and updates
• Hardware and software installation
4. Security and protection services
• Virus protection administration
• Spam filtering administration
• System monitoring and integrity testing
• Backup system administration
5. General IT services
• Resolution of infrastructure issues
• Coordination with third-party vendors and consultants
• Attendance at meetings as requested
• IT budgeting assistance when requested
• Procurement assistance and vendor quotations
• Recommendations for infrastructure improvements and technology modernization
• Access to a ticketing system for tracking support requests.