Managed IT Services and Infrastructure Administration Services

The Vendor is required to provide Managed Service Providers (MSPs) to deliver comprehensive, turn-key Managed IT Services, Help Desk Support, Network/Infrastructure Administration, and Cybersecurity Management.
- Responsible for supporting the school's digital learning and administrative ecosystem, including:
• Provisioning a dedicated, on-site School Technology Specialist (STS) five (5) days per week.
• Providing 24/7/365 Remote Help Desk, Network Operations Center (NOC), and Security Operations Center (SOC) monitoring.
• Deploying an industry-standard ticketing platform with real-time administration dashboards.
• Managing Google Workspace for Education, identity access, and role-based device management.
• Deploying and managing advanced endpoint protection and email filtering systems.
• Ensuring technical compatibility and data reporting coordination with the Department platforms.