Professional Information Technology Services

The Vendor is required to provide information technology (IT) services from an individual or professional firm or firms with expertise in I.T. System design, computer and network operations, systems management, transit software install and support, and end-user support as IT relates to transit and transportation to provide assistance to district staff responsible for the operations
- I.T. Systems support as necessary to ensure the uninterrupted work of district staff.
• Provide technology consultation and as-needed support.
• Assist with system problem determination and resolution.
• Install application and system software and provide phone and onsite support.
• Networking support for cisco catalyst and HP procure managed switches, SonicWALL firewalls, cisco wireless access points, barracuda web filter support including Veeam and Symantec system recovery.
• Server support for HP (HPE) servers including iscsi storage.
• Maintain and support VMware and Microsoft Hyper-V virtualized environment.
• Support for windows servers, hosted office 365 Microsoft exchange, SQL servers, and cloud based route match software.
• Local area network administration (active directory permissions), DNS and dhcp.
• AVG cloud care endpoint antivirus, ibackup, avast.
• Support for IP video camera system and surveillance infrastructure, exacq license and software.
• Server rooms temperature/air flow and rack monitoring.
• Server rooms ups equipment monitoring
• Support for yealink VoIP desk phones and conference phones along with standard conference phones/fax lines and 3cx software.
• BEI VERNIT server and related audio/recording equipment.
• Paxton keycard system.
• All desktops and laptops, and ups (uninterruptible power supply)
- End-user support – provide district staff with timely support at the end-user level.
• General I.T. Hardware and software support for an office environment of roughly 45 users at two separate facilities.
• End user support for windows 10 workstations and laptops including but not limited to HP, dell, Lenovo and Sony.
• Printing support for various printers including but not limited to HP, Epson, brother, Xerox, and ricoh.
• Restore files at the client’s request using Veeam, Symantec system recovery and ibackup.
• Software support for off the shelf vendors such as Microsoft office and misc. desktop software.
• Software support and coordination with 3rd party vendors and open source software such as cloud based route match (UBER/Tripspark) software, intellitransit360 fleet management software, adp software, adp time clocks, atp security system, marlin company, fuel master, fleet max, manager plus, sage 100 ERP, e-time express, WordPress, go-daddy, Squarespace, Spice works, and WebEx.
• Security, virus and malware prevention.
• Email connectivity on end user personal smartphones and tablets.
• Support for setting up meeting rooms for connectivity and projectors on a need by need basis.
- Procurement assistance – provide assistance to district for the procurement of I.T. Hardware, software, and 3rd party technical support, provide and approve technical specifications and equipment recommendations.