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A government agency in California issued “Help Desk and IT Services” (RFP). Solicitation IT-0409 closed on July 31, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide help desk and End User IT support services for agency staff and approved systems.
- Consultant shall provide the following end-user support services, including remote and, when required, onsite support.
- Application Support
• Support for Microsoft 365 and all Zone 7 approved software applications.
- Exchange / Email End User Support
• Support for user mailbox access, distribution list creation and maintenance, delegated access, send-on-behalf permissions, shared mailbox support, and general email troubleshooting.
- Folder and Server Access Rights
• User permission assignments, folder access troubleshooting, server share mapping, and access validation.
- Application Access Support
• Troubleshooting of common application issues using client-provided documentation, known issue guides, and established procedures.
- Password Reset Services
• Reset and unlock support for:
• Active directory user accounts
• Server accounts
• Approved business applications
• Service account coordination as authorized
- Printer Support
• User printer mapping, printer connectivity troubleshooting, print queue troubleshooting, and approved device setup.
- Hardware Troubleshooting and Escalation Support
• Initial troubleshooting of end-user hardware issues including:
• Device identification
• Dell service tag collection
• Device hostname collection
• Dell hardware diagnostic collection
• Escalation support coordination with manufacturer warranty services
- BitLocker Recovery Key Retrieval
• Recovery key retrieval and support through Sophos Central and other approved management systems.
- Software Installation Services
• Installation, upgrade, and removal of software in accordance with the Zone 7 approved applications list and IT standards.
- Client VPN Support
• VPN connectivity troubleshooting, user authentication support, MFA issues, client software troubleshooting, and access validation.
- New User Account Creation and Onboarding
• User provisioning and onboarding support including:
• Active Directory account creation
• Microsoft 365 licensing and mailbox provisioning
• group membership assignments
• Initial access setup
• Workstation login support.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0409) closed on July 31, 2026. See similar open RFPs below.
A government agency in California. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by July 10, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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