Managed Information Technology Services

The Vendor is required to provide professional Managed Information Technology (IT) services to support, among other things, the authority's technology infrastructure, end users, and cloud environment.
- The resultant Consultant will deliver proactive monitoring, administration, cybersecurity, technical support, and strategic IT guidance to ensure reliable, secure, and efficient technology operations.
- The Authority currently operates with approximately thirty (30) users and utilizes Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Microsoft Teams. Dell laptops are used as primary user devices.
- The hours of services shall be primarily available during normal business hours, which is from 8 a.m. to 5:30 p.m. Monday through Friday, except County observed holidays, unless otherwise agreed upon between the Authority and Consultant.
- Help Desk Support:
• Consultant shall provide help desk support services including phone, email, and remote support. Troubleshoot Windows OS, Microsoft 365 applications, email issues, printer problems, SharePoint access, network connectivity, and laptop performance issues. Assist with password resets, account access issues, and system troubleshooting.
• Help desk notifications will be initiated by the Authority and may be in the form of a phone call, an email transmission, or the initiation of a ticket in a Help Desk ticketing system (as may be used by the Consultant).
- Microsoft 365 Administration
• User account creation, modification, and removal
• License management
• Exchange Online administration
• SharePoint administration and permissions
• OneDrive management
• Microsoft Teams management
• Distribution groups and shared mailboxes
• Multi-Factor Authentication (MFA) management
• Conditional Access policies
• Mail flow troubleshooting
• Security monitoring for suspicious logins
• Policy or Configuration management
- Device Management
• Laptop configuration and deployment
• Device inventory tracking
• Windows operating system updates
• Patch management
• Endpoint security configuration
• Remote device management
• Antivirus or Endpoint Detection and Response (EDR)
• Hard drive encryption using BitLocker
• Hardware troubleshooting
• Warranty coordination with HP
- Cybersecurity Services
• Endpoint protection and EDR monitoring
• Antivirus management
• Email phishing protection
• Malware protection
• Security patching
• Vulnerability scanning
• Security incident response
• Security awareness training for employees
- Backup and Disaster Recovery
• Microsoft 365 backups
• SharePoint backups and restoration
• OneDrive backups and File restoration
• Email backups and restoration
• Backup monitoring
• Backup restoration testing
• Disaster recovery planning
- SharePoint and File Management
• Folder structure management
• Permission management
• File access troubleshooting
• Document library configuration
• Version control management
• SharePoint site creation and maintenance

- Mandatory Bidder's Conference and Site Walk: July 14, 2026