Technology Support Services

The Vendor is required comprehensive, end-to-end desktop and end-user device services across all in-scope locations.
• End-User Device Lifecycle Management:
• Maintain complete and accurate inventory of all devices
• Define and enforce device standards and configurations
• Perform hardware and peripheral assessments across all sites
• Conduct gap analysis and identify required devices and upgrades
• Coordinate procurement aligned to approved standards
• Manage device staging, imaging, and configuration
• Execute deployment across all sites
• Support device refresh cycles and replacements
• Decommission and dispose of legacy equipment
• Desktop Support and Field Services
• Break/fix support for hardware and software
• Support for desktops, laptops, and peripherals
• Printer and label printer support
• Mobile workstation and cart support
• Scanner and specialty device support
• Mobile Devices
• User-facing troubleshooting and resolution
• Field Services Requirements
• Dedicated on-site coverage at major locations
• Scheduled and on-demand support
• Walk-up and ticket-based support models
• Coordination with site leadership
• Device Deployment and Execution
• Develop deployment plans and schedules
• Coordinate multi-site rollout activities
• Manage logistics for hardware delivery and staging
• Execute imaging and configuration workflows
• Provide hands-on coordination during deployments
• Ensure consistency across all locations
• Asset and Configuration Management
• Maintain asset records for all supported devices
• Support configuration management processes
• Ensure alignment with enterprise standards
• Track device status across lifecycle stages
• Letter of Intent: July 08, 2026