The Vendor is required to provide managed IT and phone services for include:
• Fixed IT support and maintenance cost
• Cyber security
• Comprehensive backup and disaster recovery
• Maintenance and support
• Technology strategy planning
• Solution design
• Secure wireless solution
• Fax over IP
• IT policy review and development
• Implementation planning and guidance
• Life cycle management of hardware units
• Software licensing control
• Website development
• Phone system and phone support.
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