The Vendor is required to provide it management service, ideally located within county that can provide strong, reliable, secure and proactive support and solutions.
- Requirement:
• Service model/help desk
• Server, network, systems management, firewall service, & remote access
• Microsoft 365 administration
• Cybersecurity – endpoint protection, SOC/MDR, email/anti-phishing & identity/access
• Data backup & recovery
• Disaster recovery
• Business continuity support
• Transition plan & on-boarding
• Proactive & strategic IT planning.
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