End-User IT Outsourcing Services

End-User IT Outsourcing Services to DIR Customers, acting by and through the Departmentof Information Resources (DIR).
- End-user IT management services cover a range of technical and support functions, including but not limited to: IT help desk and support, desktop and hardware management, software updates and maintenance, license management, AI compliance and security management for end-user devices. These services also include device provisioning, user training, data backup and recovery, and managing network connectivity to ensure users have functional and secure computing experience.
- IT Asset Management (ITAM) covers the entire lifecycle of IT assets, including but not limited to hardware, software, cloud resources, and digital assets. Services include inventory tracking, license management, contract management, Al compliance and financial and risk management to optimize costs and ensure compliance.
- Integrated IT and facility support (Previously known as Moves/Adds/Changes “MAC”) is the processes for managing technology and workspace changes, including moving equipment, reconfiguring networks, and adding new users. These services are crucial for businesses to quickly adapt to growth, technology upgrades, or other organizational shifts with minimal disruption