IT Services

To provide technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts.
- Primary objectives are to securely manage information in the network and improve user satisfaction with the system, while maintaining a robust network that ensures the security of sensitive data in compliance with Federal and State regulations.
- Scope
• Regular/periodic cleaning and testing of backups by restoration of test files.
• Firewall Administration and Anti-Ransomware protection.
• Antivirus protection including system management and documentation.
• Labor and support for migration of network operating systems/files.
• Help desk support.
• Monthly reports of system health and vitality.
• Web access to reports on current status of service calls and projects.
• Web based secure file sharing.
• Spyware prevention, monitoring, and removal.
• Advice regarding IT asset management.
• Advice regarding password management.
• Advice and research for software/hardware purchases.
• Research potential technology needs for future growth essential to the Town.