On-Call Information Technology Services

General IT Support Services. Citywide IT support currently billed at a single flat hourly rate for all services, including:
• Network engineering and support, onsite and remote (Cisco switching, Meraki wireless)
• Systems administration – Microsoft Windows Server, Active Directory, Microsoft 365, Microsoft Exchange, and the Microsoft back-office application stack (Word, Excel, Office suite)
• Virtualization and infrastructure engineering – VMware and Dell VxRail hyperconverged infrastructure
• IT security support – Microsoft security stack, hardening, monitoring, and incident response assistance
• Database administration
• Desktop and endpoint support
• IT project management, vendor coordination, and staff augmentation during vacations and extended leaves
- Citywide Network Security: Network security services across City networks and facilities, including segmentation, hardening, monitoring, vulnerability management, and incident response
support. Includes acting as technical liaison with the City’s 24x7 managed detection and response (MDR) provider during security incidents and disaster recovery situations, and security support for specialized
networks such as the traffic operations network.
- Traffic Operations Network Security and Support: Security, maintenance, monitoring, and troubleshooting of the City’s traffic operations network, performed in coordination with Public Works, City traffic engineering staff, and third-party traffic system vendors. Includes support of the City’s Advanced Traffic Management System (ATMS) software environment. Familiarity with traffic-grade networking equipment (EtherWAN and Actelis) is desired.
- Physical Security Systems: Access Control, Video Surveillance, and Alarm/Intrusion Detection. On-call consulting, design, installation, and support of electronic physical security systems for City facilities, including access control/badging systems and related hardware and software, video surveillance and camera systems, intrusion detection and alarm systems (including monitoring/integration), and automatic gate systems. Includes coordination with the City’s Information Technology Department for network-connected security devices.