Self Sustaining Application Services

The Vendor is required to provide to deliver self-sustaining application services and base services with a focus on continuous service improvement and innovation such as automation first and AI-enabled service delivery to reduce manual processes, increase efficiency and allow for knowledge transfer of application services and base services to internal teams.
- Specifically, without limiting the generality of the foregoing:
•    Detect, log, analyze and correct faults;
•    Implement fixes, patches and regular scheduled updates;
•    Configure changes and script development;
•    Improve routine performance and attributes;
•    Develop, maintain and deliver training materials to internal staff and contracted resources; and
•    Administrator functions for new and existing applications including user setup, changes and account maintenance.
- Professional and technical services as follows:
•    Provide the architectural, business, technical and/or professional expertise being sought;
•    Provide insights and solutions, taking into consideration and outlining operational, tactic and strategic considerations; and
•    Provide supplemental support for envisioning and strategic planning, User training and capacity planning.
- The Province prefers the use of open-source technologies, libraries, platforms, and frameworks for Application Services and Base Services, provided they meet required security, privacy, supportability, and performance standards.
- The successful Contractor shall adhere to ethical artificial intelligence principles, including fairness, bias mitigation, and transparency.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 13, 2025