The Vendor is required to provide a software platform and mobile application to manage public service requests related to illegal dumping, abandoned shopping carts, and graffiti in public spaces or on buildings.
- The platform will be used by unincorporated county residents to submit service request tickets and County staff to intake, route, and track service requests, as well as to generate reports and monitor performance metrics.
- Platform must include a mobile application available on both the Apple App Store (iOS) and Google Play Store (Android), allowing community members to easily submit requests, upload photos, and track status updates.
- Innovation thrives here in industries including bioscience, computer software, green technology, hospitality, financial management, health care, education and transportation.
- The County seeks a platform that will support a more comprehensive reporting framework—enabling improved measurement of program effectiveness, operational planning, and resource allocation.
- In addition to core reporting functionality, the platform must provide a simple and intuitive user interface that is easy for community members to navigate and use.
- The platform must also support accessibility needs, including language access and accommodations for users with visual, motor, or other impairments.
- The platform shall allow real-time status tracking and notifications so users can monitor the progress of submitted requests.
- The platform must support closed-loop communication by notifying the individual who submitted a request once abatement or resolution has been completed.
- In addition to reporting, the platform must also support public education and outreach by providing information on proper disposal options, enforcement processes, and potential consequences.
- Ability to automatically assign incoming service requests to the appropriate departments, partner agencies, and/or contracted service providers based on location information and/or the nature of the service request.
- Ability to distinguish between different County-defined service areas within the unincorporated areas (e.g. County Service Area 8 and County Franchise Area, bayside or coast side, etc.).
- Ability to distinguish between incorporated and unincorporated areas within the County
- Mobile Application Functionality and Adaptability
• Mobile app must be fully supported on current iOS and Android operating systems.
• App must allow users to submit service requests, upload photos, and track request status.
- Automated Notifications and Assignment Workflow
• Automatic email or app push notifications to appropriate departments, agencies, or contractors responsible for response.
• For partners not using the platform directly, automatic basic email notifications shall be sent.
• Ability to assign and track service requests within the platform for reporting and metrics.
- Status Updates and Resident Communication
• Ability for staff to update request status and add comments.
• Users may “follow” requests and receive notifications regarding status changes and comments via email and via app push notifications.
• Updates must be visible in both mobile and web interfaces.
- Duplicate Request Prevention
• Automated matching functionality that identifies potential service request duplicates using geolocation and request attributes.
• When duplicates are identified, the system shall have the ability to consolidate the related requests.
- Content Moderation and User Management
• The platform shall include tools to review, moderate, and manage inappropriate content and user misuse.
• Ability to create and manage blocked user lists in coordination with the jurisdiction.
- The application must include translation capability both for the app and on the web version of the platform. At minimum, the app should support Spanish and Chinese language translation functions. Translations must be culturally relevant, and not simply word-for-word translation.
- The app and web platform must be user-friendly and accessible to residents from diverse cultural backgrounds. The app and web platform must be compliant with ADA requirements for websites, web applications, and mobile applications. The interface should be intuitive, minimize barriers to use, and ensure that users can easily navigate and submit reports without requiring technical proficiency.
- The platform must provide opportunities for public education and outreach to increase community awareness of illegal dumping mitigation, promote proper disposal behaviors, and deter illegal dumping.
- The platform must provide clear and accessible information on proper disposal options, enforcement processes, and potential consequences for non-compliance or illegal dumping.
- The platform must be actively maintained and must support ongoing updates and enhancements to ensure continued functionality, usability, and alignment with user needs throughout the contract term.
- The platform on a regular basis to address evolving needs, user experience improvements, system performance, and feedback from community members, end users, and County staff.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: January 23, 2026
