Mobile Application Services

The Vendor is required to provide a digital support tool or mobile application designed for justice-involved veterans participating in a courts.
- These courts operate within a problem-solving framework that combines judicial supervision with coordinated treatment and supportive services.
- Through a structured and collaborative model, agency aim to promote recovery, accountability, and long-term stability, while reducing recidivism and supporting successful reintegration into civilian life.
- Digital support tool could enhance participant engagement and outcomes by providing:
•    Daily structure and self-monitoring between court appearances 
•    Connection to mentors, treatment providers, and trusted supports 
•    A trauma-informed, veteran-centered user experience 
•    Access without financial barriers to participants
- Veteran-Specific Design
•    Designed for justice-involved veterans 
•    Demonstrates understanding of: 
•    Military culture 
•    Trauma-informed engagement 
•    Recovery-oriented accountability
- No Cost to Participants
•    Core functionality must be available at no cost to agency participants and agency
•    No subscriptions fees or financial barriers to access the application
•    Optional paid features or in-app purchases may be offered, provided they are:
•    Clearly identified as optional 
•    Not required for participation in the agency
•    Not promoted or endorsed by the court
- Participant Engagement and Self-Management
•    Tools that support voluntary participant engagement between court appearances 
•    Features that may assist with routine-building, goal setting, or self-reflection 
•    Optional mechanisms for users to track personal progress 
- Resource Access and Support Connectivity
•    Ability for users to access information about available services, support, or community resources local to the participants in the agency
•    Features that facilitate connection to trusted individuals or support networks, where user-initiated 
- Customization and User Control
•    User-driven customization of content, reminders, or personal goals 
•    Flexibility to adapt to individual needs and preferences over time 
- Administrative or Program-Level Functionality 
•    Tools that may allow agency staff to share general information or resources 
•    Features supporting program-level communication, where appropriate 
•    Vendors should describe any training, onboarding, or support available to agency staff for implementation and use of the platform
- Privacy and Data Protection
•    Avoid social media-style interaction features 
•    Ensure user control over data sharing 
•    Operate without advertisements 
•    Prohibit sale, leasing, or monetization of user data
•    Have the ability to deactivate or delete their account at any time 
•    Clearly describe data retention, deletion, and account closure processes 
•    Permanently delete user data within a timeframe defined by agency
- Accessibility and Usability
•    Ease of use for individuals with varying levels of digital literacy 
•    Accessibility across devices and platforms 
- Compatibility with Court Programs
•    Tools designed to complement, not replace, existing court processes 
•    No interference with judicial decision-making or clinical services 
•    Voluntary use by participants
•    Allows for continuity beyond completion of the agency