Mobile Application Services

The Vendor is required to provide for mobile application service.
- These business process descriptions may be textual as well as presented in a formal system analysis format (e.g., process model and data model, use-case model, entity-relation diagrams, swim-lane diagrams etc.)
- Business Function Requirements to be met by the Information System
o Phase 1
o User Account Management
o User Dashboard
o Transaction Monitoring, Payments & Receipts
o Benefits Estimator Phase 1 - Pension Estimator
o Notifications & Alerts
o Customer Support
o Information Services
o Content Management
o Phase 2
o Core User Information Services
o Communication & Notification Services
o Claims and Benefits Digitisation
- Software Architecture
• Mobile application (iOS and Android)
• API Gateway
• Application server
• Integration layer
• Database layer
- Configuration Management
• Configure system settings
• Manage application updates
• Configure integrations
- User Administration and Access Control
• Create and manage user roles
• Manage access rights
• Monitor system activity
- Security Management
• Encryption of data in transit and at rest
• Role-based access control
• Audit logging
• Intrusion detection.
- Mobile Application Development
• MUST develop mobile applications for:
o iOS devices
o Android devices
• The application MUST support:
o Responsive user interfaces
o Secure authentication
o Transaction monitoring
o Payments
o Notifications
o Customer service access.