Consulting Services

The vendor required to provide consulting firms and individuals to provide a broad range of services that support the mission of the office.
- Anticipated projects
•    Support for citywide transformation initiatives, including organization reform and governance restructuring. 
•    Citywide and departmental strategic planning. 
•    Organizational assessments.
•    Business process improvement and lean facilitation.
•    Human-centered service design and user experience research.
•    Program development and evaluation.
•    Performance measurement framework design.
•    Strategic foresight, environmental scanning, and scenario modeling.
•    Research synthesis and coordination with external research partners.
•    Facilitation, workshop design, and stakeholder engagement.
•    Change management and implementation planning.
•    Data analysis, visualization, and storytelling.
•    Content strategy and plain language editing.
•    Design of templates and tools for citywide strategic alignment.
•    Support for internal networks and knowledge-sharing platforms.
- Strategy, organizational and transformation
•    Facilitate development of strategies, goals, and performance measures that align departmental operations with citywide strategic plans and initiatives 
•    Conduct organizational assessments, structure reviews, gap analyses, and current state assessments of administrative functions across departments 
•    Support enterprise transformation efforts, including cross-departmental service realignment, governance redesign, operating model development, and design shared services models (centralized, hybrid, federated) tailored 
•    Facilitate service redesign using co-creation, benchmarking, and implementation planning. 
•    Conduct benchmarking, peer city analysis to inform system transformation recommendations and vendor management support for multi-stakeholder initiatives.
- Performance, process, and service improvement
•    Lead process mapping, root cause analysis, and redesign efforts. 
•    Facilitate workshops and engagements using a variety of process assessments and improvement methodologies. 
•    Apply design thinking and human-centered design to service delivery. 
•    Design or refine performance measurement systems and conduct program evaluations. 
•    Support results-based accountability, data storytelling.
- Innovation and engagement
•    Design, facilitate, and deliver inclusive workshops, retreats, interviews, surveys, and listening sessions with staff and community. 
•    Apply systems thinking, futures tools, and innovation methods to guide transformation. 
•    Design pilots, prototypes, and test-and-learn experiments. 
•    Support change management and cross-department collaboration.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 10, 2025