Critical Incident Stress Management and Consulting Services

The Vendor is required to provide as needed critical incident stress management (CISM), post incident counseling, proactive consulting, and staff training and development services airport.
- Critical incident stress management (CISM)
•    Rapid response - contractor shall mobilize and be at SFO within four (4) hours of notification. Ii. Assessment and stabilization 
•    Contractor shall assess the impact of the incident, stabilize acute stress reactions, normalize experiences, and support individuals in returning to routine duties.
- Defusing and debriefing
•    Mitigate acute symptoms and signs of distress following emergencies.
•    Provide information on stress reactions and coping strategies. 
•    Encourage peer group support and reestablish social networks to prevent isolation. 
•    Share resources or provide follow up contacts to internal (e.g. city’s employee assistance programs) and external (e.g. healthcare providers) emotional, psychological and social resources. 
•    Evaluate group response and determine if a full debriefing is required.