Identity and Access Management Managed Services

The Vendor is required to provide identity and access management (IAM) and shall provide specialized IAM support staff augmentation services to augment the city’s existing IAM team.
- Staffing and team augmentation
•    Provide experienced IAM resources with expertise in access management and single sign-on, identity lifecycle management, role-based access control, privileged account management and cybersecurity best practices.
•    Assign resources with relevant certifications and experience in managing IAM solutions such as sail point, CyberArk, ping identity and similar solutions.
- Time and place of services
•    Resources will be expected to be available during the city standard operating hours (9:00 a.m. To 5:00 p.m. eastern time), but hours will be driven by business need and may vary. 
•    Resources will be expected to work a maximum of 35 hours per week. 
•    Based on business needs, there may be times where more than 35 hours is pre-approved and authorized by the city. 
•    Resources will be expected to conduct work fully remotely, unless called to be on site due to an emergency. 
•    Resources must have availability for bi-weekly sprint release deployments after hours (at 5:00 p.m. every other Wednesday).
•     Upgrades and any other routine maintenance that might require downtime would be scheduled outside normal business hours (generally, Saturday mornings). 
•    Any deployments will be scheduled with advanced notice for the required resources.
- Off-hours support and on call support
•    The city does have a 24/7 workforce so we would need to have on-call access to resources should there be a production outage during non-work hours.