Higher Education Administrative, Operational Support and Consulting Services

The Vendor is required to provide higher education administrative, operational support and consulting services for include:
1. Interim staffing and operational support
•    On-site, hybrid, or remote staffing
•    Financial aid leadership and processing support
•    Enrollment, admissions, and student accounts support
•    Vendors may provide fully outsourced functional support, including management and execution of operational areas
2. Financial aid processing and remote services
•    ISIR processing
•    Verification
•    Award packaging
•    Return to title iv (r2t4)
•    FISAP preparation
•    Reconciliation
•    Professional judgment reviews
•    Satisfactory academic progress (sap) reviews and appeals
3. Compliance and regulatory support
•    Title iv compliance guidance
•    Policy and procedure development
•    Audit and program review preparation
•    Corrective action planning
4. Process review and operational improvement
•    Comprehensive process reviews (cap)
•    Workflow and efficiency analysis
•    Staffing and organizational assessments
•    Recommendations for operational improvement
5. Technology, data systems, and institutional research integration
•    Financial aid system optimization
•    Data system integration (sis, CRM, analytics platforms)
•    Reporting and dashboard development
•    Collaboration with institutional research functions
•    Data governance and data architecture support
•    It partnership support related to data systems and reporting infrastructure
6. Training and professional development
•    Staff onboarding and training
•    Regulatory updates and compliance training
•    Executive coaching and leadership development
7. Strategic and institutional support
•    Enrollment and financial aid system alignment
•    Student success initiatives
•    Marketing and outreach support
•    Accreditation and reporting support
8. Institutional research, data, and analytics support
•    Interim or embedded institutional research leadership (e.g., director-level support)
•    Development and management of institutional reporting functions
•    Data governance framework development and implementation
•    Data validation, integrity, and audit support
•    Enrollment, retention, and completion analytics
•    State, federal, and accreditation reporting support
•    Dashboard and business intelligence development
•    Predictive analytics and modeling
•    Integration with institutional data systems.